The Importance For Brands to Convey Empathy & Compassion During This Crisis

I’ve talked a lot about the importance of creating content and serving as a resource for your clientele during this time, but something I have not touched on yet is the importance of conveying empathy and compassion and letting your clientele know that you understand what they’re going through. 

You understand exactly what they’re going through, and you are there for them during this difficult period. There are ways that you can help your clientele that they would find great value in. It is up to you to look at your business and figure out the best ways to accomplish that.

Reach Out to Those Around You

Simply reaching out to your clients and letting them know that you know what they’re going through is enough. “Here are the ways we can help.” “We want you to know we’re there for you.” It’s gonna go a long way once this is all said and done. 

The brands that are not doing that — the brands that are still pushing the hard sells and trying to get the short term, quick transactions — are doing more harm than good to their long term brand equity.

Compassion Breeds Long Term Benefits

Long term, the companies that are going to be remembered or at least thought of fondly following this are the ones like the distilleries, who are no longer bottling alcohol but are bottling hand sanitizer, and the remote work technology companies like Zoom who are now offering their technology to schools and hospitals for free.

That is what’s going to be remembered after this. Those are the brands that are going to come out way ahead as a result of all of the good will they are building.

You can do the same. 

Look at the Big Picture

Take a step back and look at your business. Think about your customers and how you can help them right now.

It will pay off big time in the long run. Of course, that’s not why you are doing it. You’re doing it because we’re all in this together and we need to help each other out.


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